Spartan Surfaces is looking for a Customer Service Specialist to join our team!  As a Customer Service Specialist,  you work as the liaison between the client, sales rep, Spartan warehouse, and product specialist.

Functions:

·       Build & process orders in the system

·       Update order information in DocuWare; includes adding order files to DocuWare when necessary

·       Answer phone calls & emails

·       Take phone orders for products that require a customer Purchase Order

·       Answer customer questions pertaining to their order

·       Check stock for customers and sales reps

·       Process returns & credits

·       Follow up weekly on CIA & Signature Required Orders

·       Send tracking & general updates on open orders as provided by logistics & product specialists

·       Work closely with sales reps, product specialists, and data entry team

·       Other Duties as assigned

Job Requirements:

·       Min. of 3 yrs. customer service experience preferred

·       Passion for giving to customer service experience

·       Detail oriented

·       Basic math skills

·       Ability to work in a fast-paced environment

·       Knowledge of Microsoft & Outlook

·       Pass company background check

Join our team by applying today!